Frequently Asked Questions

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ADBLUE

 Some of our vehicles now use AdBlue (This is marked on your rental agreement alongside the fuel type).

What is AdBlue?

AdBlue is used to reduce NOx emissions in vehicles. AdBlue converts harmful NOx from your diesel vehicle exhaust into harmless nitrogen and steam, therefore considerably reducing the emissions of nitrogen oxides (NOx) that are a major source of atmospheric pollution.

Practical tips

AdBlue is very easy to use and is a harmless substance. It is not a fuel, nor a fuel additive but a high purity urea solution that must be used in a dedicated tank on your vehicle, that should just be refilled as and when required.

Where can I buy AdBlue?

You can buy AdBlue from numerous fuel forecourts across the UK & Europe or from suppliers of vehicle parts i.e. Halfords, Kwikfit, main dealerships, etc.We will keep the vehicle topped up, but it is the drivers responsibility to check Adblue levels while in use. An empty Adblue tank means the vehicle won’t run and an expensive recovery bill. 

RENTAL AGE

 We accept drivers aged 21-70 yrs with a full licence. We accept up to 6 endorsment points for minor offences. If you have bigger endorsements it may still be possible to hire if arranged by phone with the branch prior to pick up. Insurance charges and the excess may vary 

BREAKDOWN COVER

 For your peace of mind PSDH provide a 24 hour emergency telephone service through Active Fleet Solutions who use the RAC & AA for roadside assistance. This breakdown cover is exclusive to the UK and the insured drivers only.  Driver induced faults are not covered by our breakdown insurance and therefore are chargeable by the breakdown company or through PSDH. These include, but are not limited to: Misfuel,  Out of fuel, Lockout, Lost/broken key, RTA recovery (unless fault of 3rd party) We also do provide breakdown cover for vehicles going off the UK mainland. 

BVRLA RENTAL CHARTER

 As a member of the British Vehicle rental and Leasing Association we pledge to provide for our customers:

  • a vehicle suited to your needs, maintained to the manufacturer’s recommended standards, which has been cleaned and thoroughly checked.
  • access to clear rental terms and conditions prior to any transaction taking place.
  • clear and transparent details of pricing, fuel policies and any excess mileage charges.
  • clear and transparent details of any financial liability relating to the damage, theft or loss of the rental vehicle or its keys, all the available damage and theft protection options, and exceptions to this protection.
  • clear and transparent details of any optional products sold at the point of booking.
  • the opportunity to inspect the interior and exterior of the vehicle before the rental to ensure they are in line with the condition stated on the inspection report or rental agreement.
  • the opportunity to inspect the vehicle when it is returned at the end of rental and agree on its condition. if you are not present when the vehicle is inspected, the supplying company will notify you of any new damage found when charging your nominated payment card.
  • our adherence to the British vehicle rental and Leasing association’s code of conduct, as set out in this document.
  • an effective complaints procedure with access to the conciliation Service administered by the British vehicle rental and Leasing association.

FUEL

 We do not have fuel pumps on site or the capability to refill before every hire, therefore customers are expected to return the vehicle with the same amount of fuel in the tank as when the vehicle was first picked up. eg if the vehicle is picked up and has half a tank of fuel then it is to returned with half a tank or the hirer will be charged. Any costs associated with using the wrong fuel is not covered by the insurance. 

DVLA LICENCE CHECKS & WHAT TO BRING

 The counterpart to the photocard driving licence is no longer valid and will no longer be issued. ALL penalty points and driving entitlements of both photocard and paper licence holders will be recorded online.Instead of using the paper part there will be several ways we can check your licence before hiring a vehicle from us:

  • Provide us with your National Insurance number, licence number and post code on booking so we can check your licence is valid and mark this on our booking system ready for your hire (only valid for bookings within six weeks)
  • Complete the same method as above, but in branch at point of collection (only takes a few minutes to check).
  • Log into DVLA and then generate a licence check code for us to use online and validate your licence without having to provide us with your NI number. Either bring a print out or present it from a smart phone. This is a case sensitive code and lasts 21 days.
  • Use the premium rate number on site when collecting the vehicle at a cost of £5.00 per call. This phone line is only open 8am to 6pm Mon – Fri and Sat morning.

WHAT TO BRING 

  1. Driving licence – Please bring the original driver’s licence as we do not accept photocopies. For DVLA licence – please either bring your NI number or complete an online licence check online and bring the printed form showing the endorsements page – There are no extra costs for additional drivers, but we must see each driver at the office.
  2. Credit/Debit Card – we need this to secure the payments and details for damage excess.
  3. Additional form of ID (showing current name and address) – i.e. utility bill, bank statement etc. Any paperwork – or quotes given before pickup OR if visiting from outside the UK please bring your passport along with a contact address of where you will be staying in the UK.